Solution generates automated notifications improving customer outage experience
HUNTSVILLE, Ala., Feb. 4, 2015 – Intergraph® will help utilities improve customer service during electricity outages with the release of Intergraph Outage Notifications. The application provides utility customers with near-real-time information about outages that impact their home or business enabling utilities to improve customer communication and better meet customer expectations.
Intergraph Outage Notifications generates automated notifications to individual customers at the time the outage occurs, when updates to outage information such as projected restoration time or crew status are made and when power is restored. The system also features the ability to manage planned outages.
“The modular service oriented architecture of the Intergraph Outage Notifications application will enable us to easily integrate the solution with our customer communication system,” said Gregory Kelly, manager, applications systems, Westar Energy, an early adopter of the solution. “Coupled together, we will be able to notify our customers via text or email when the power goes out, when updates are made or when the power is restored.”
The system follows the customer’s preference management for when they want to be notified and through what channels, so they receive only the messages that matter to them. The solution also integrates with social media so utilities can reach their entire customer base without the customer having to subscribe. Automating this workflow for large-scale outages enables the utility to focus on restoring power while the application automatically posts to social media based on changing conditions within the outage management system.
Announced at the DistibuTECH Conference and Exhibition, Intergraph Outage Notifications is compatible with InService 8.31 or newer and is available for delivery today. Intergraph solutions have aided more than 600 utilities and communications companies around the world. For more information, visit www.intergraph.com/utilities/.
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About Intergraph
Intergraph helps the world work smarter. The company’s software and solutions improve the lives of millions of people through better facilities, safer communities and more reliable operations.
Intergraph Process, Power & Marine (PP&M) is the world’s leading provider of enterprise engineering software enabling smarter design and operation of plants, ships and offshore facilities. Intergraph Security, Government & Infrastructure (SG&I) is the leader in smart solutions for emergency response, utilities, transportation and other global challenges. For more information, visit www.intergraph.com.
Intergraph is part of Hexagon (Nasdaq Stockholm: HEXA B), a leading global provider of information technologies that drive productivity and quality across geospatial and industrial enterprise applications.
Stephanie Deemer
+1.256.730.1075
stephanie.deemer@intergraph.com
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